1) General notes
These general conditions of sale (“Terms and Conditions”) are governed by the Consumer Code (Legislative Decree no. 206/2005) and by the rules on electronic commerce (Legislative Decree no. Lgs. N. 70/2003).

2) Offer to the public
The Products and the relative Prices presented on the Site constitute an offer to the public in accordance with the methods specified in the Terms and Conditions and on the Site itself. The conditions of this offer apply exclusively to purchases made on the Site.

3) Prices
All prices are inclusive of VAT / San Marino Single Phase.
Delivery costs (hereinafter “Delivery Costs”) may be free or at the expense of the Customer and are adequately highlighted in the Purchase Order. applies the price shown on the site at the time of confirmation of sending, without any consideration of previous offers or any subsequent price changes.

4) Order
Purchase Orders must be made online through the order procedure present on the Site.
In order to proceed with the conclusion of the Purchase Order, the Customer must provide the personal data requested, necessary to make the purchase.
The Customer correctly concludes the Order Procedure if no error message appears on the Site.
The Purchase Agreement will be concluded at the time of receipt of the Order by the site owner.
In this case, the receipt of the Order will be acknowledged by sending an order confirmation e-mail (hereinafter “Order Confirmation”) to the e-mail address communicated by the Customer. This Confirmation will summarize the Products purchased, the relative Prices (including delivery costs), the delivery address, the order number and the General and Special Conditions applicable to the Order.
The Customer undertakes to verify the correctness of the data contained in the Order Confirmation and to communicate it within 24 (twenty-four) hours of receipt of the same, any corrections. Possible increase in costs caused by errors in the data not reported promptly, will be charged to the Customer.
The Order Number, generated by the automated system and communicated via email, must be used by the Customer in any communication with the site owner.
It is possible that the unavailability of some Products may occasionally occur, in which case, if the Products chosen by the Customer are not available, it will be promptly communicated to the Customer.

5) Delivery methods
The delivery of the goods is carried out using specialized carriers.
At the time of Delivery, the presence of the Customer is required to check that the packaging is intact and that the Products received correspond to what is stated in the Order. In the event of visible defects, such as incorrect quantities and / or incorrect Product and non-integrity of the packaging, the Customer must provide the relevant report on the transport document and contact the owner of the site by e-mail no later than 7 (seven ) days from Delivery.

6) Delivery costs
Delivery costs can be free or charged to the Customer and are adequately highlighted in the Order.

7) Support services
The Customer can have information regarding the after-sales assistance services, by accessing the “Contacts” section of the Site or by e-mail at: info@fantinipelletteria.com

8) Exchange of goods
The exchange of purchased goods is allowed as long as the goods are not broken / damaged and in any case must not show signs of wear caused by use, the material must be provided with special packaging (envelope / box etc.), this packaging must be used to re-insert the goods, no more than 14 days must have elapsed from the date of receipt of the goods. Customized items are excluded from exchanges.
In order to exchange goods, you must contact our Customer Service by e-mail, communicating the references of your order, the items to be replaced and the shipping address.

Returns for defective or non-compliant items
If the return depends on lack of conformity and of the purchased product, as provided in the Terms and Conditions, the Customer will be required to contact our Customer Service by email, specifying in the subject of the email “Defective or non-compliant item” and in the text of the mail, enter the reference order number, the item to be returned and the relative defect.

9) Legal guarantee for the consumer
The Consumer, as defined in art. 3 of the Consumer Code (hereinafter, “Consumer Code”, Legislative Decree 6 September 2005, n. 206), has the right to avail itself of the legal guarantee provided by the Consumer Code itself in articles 128 to 132.
This Guarantee provides, among other things, that the Consumer, under penalty of forfeiture, communicates to the owner of the site any lack of conformity found by the consumer in the product purchased within 2 (two) months of discovery (Article 132, Code del Consumo).
Following this communication, the Consumer will have the right to request the repair or replacement of the Product, without prejudice to the other rights provided by law in favor of the Consumer.
The legal guarantee referred to above is valid for a maximum term of 2 (two) years from the Delivery of the Product. Beyond this deadline, the owner of the site will therefore not be responsible for any lack of conformity found by the consumer. same as the original product. Therefore, the two-year total duration of the legal guarantee will in any case start from the delivery of the original product.

10) Treatment of personal data
Customer data is processed by the site owner in accordance with the provisions of the legislation on the protection of personal data, as specified in the information provided in the appropriate “Privacy Policy” section.

11) Communications
Any communication can be addressed to the owner of the site through a specific e-mail box.

12) Jurisdiction
Any disputes related to the interpretation or execution of this contract will be resolved exclusively by the competent Court, without prejudice to the application of the rules of the Consumer Code in the case of purchases by Consumers.