1) General Notes
These general terms and conditions of sale (“Terms and Conditions”) are governed by the Consumer Code (Legislative Decree No. 206/2005) and the rules on electronic commerce (Legislative Decree No. 70/2003).

2) Offered to the public
The products and their prices presented on the site constitute an offer to the public in accordance with the terms specified in the Terms and Conditions and on the site itself. The terms of this offer apply only to purchases made on the site.

3) Prices
All orders shipped within the European Union are inclusive of VAT. Delivery charges may be free or charged to the customer and are properly highlighted in the purchase order. Products are subject to the price highlighted on the site at the time of confirmation of shipment, without any consideration of previous offers or any price changes that have occurred subsequently.

4) Order
Purchase orders must be placed online through the order procedure on the website. In order to proceed to the conclusion of the purchase order, the customer must provide the required personal data, which is necessary to be able to make the purchase. The customer correctly concludes the order procedure if no error message is highlighted within the site. The purchase contract will be concluded when the order is received by the owner of the site. In this case, acknowledgement of receipt of the order will be given by sending an order confirmation e-mail to the e-mail address provided by the customer. This confirmation will summarize the products purchased, their prices (including delivery charges), the address for delivery, the order number and the general and particular conditions applicable to the order. The customer undertakes to verify the correctness of the data contained in the order confirmation and, for any corrections, to notify within 24 (twenty-four) hours of receipt thereof. Possible additional expenses determined by errors in the data not reported in a timely manner, will be borne by the customer. The order number, generated by the automated system and communicated by email, must be used by the customer in any communication with the owner of the site. It is possible that there may be occasional non-availability of some products, in which case, if the products chosen by the customer are not available, he will be notified promptly.

5) Mode of delivery
Delivery of goods is made using specialized carriers. At the time of delivery, the presence of the customer is required to check that the packaging is intact and that the products received correspond to what is stated in the order. In case of visible defects, such as wrong quantity and/or wrong product and non-integrity of the packaging, the customer must ensure that it is reported on the transport document and contact the site owner by e-mail no later than 7 (seven) days after delivery.

6) Shipping costs
Shipping costs may be free or charged to the customer and are properly highlighted in the order.

7) Support service
Customers can obtain information regarding after-sales services by accessing the “Contact” section of the website or by e-mail at: info@fantinipelletteria.com

8) Change of goods
Exchange of purchased goods is allowed as long as the goods are not broken/deteriorated and in any case must not show signs of wear and tear caused by use. The material must be provided with appropriate packaging (envelope/box etc.), such packaging must be used to re-enter the goods, no more than 14 days must have passed since the date of receipt of the goods. Customized items are excluded from exchanges. In order to make the merchandise exchange, you must contact our Customer Service Department by email, giving the references of your order, the items to be exchanged, and communicate the shipping address.

9) Legal guarantee for the consumer
The consumer, as defined in Article 3 of the Consumer Code (hereinafter, “Consumer Code,” Legislative Decree No. 206 of September 6, 2005), has the right to make use of the legal guarantee provided by the Consumer Code itself in Articles 128 to 132. This guarantee provides, among other things, that the consumer, under penalty of forfeiture, notify the owner of the site of any lack of conformity found by the consumer in the purchased product within 2 (two) months of discovery (Article 132, Consumer Code). Following such communication, the consumer will be entitled to request the repair or replacement of the product, without prejudice to other rights provided by law in favor of the consumer. The above legal warranty is valid for the maximum term of 2 (two) years from the delivery of the product. Beyond this term, the owner of the site therefore, will not be responsible for conformity defects found by the consumer. In case of replacement or repair of the product, the terms of the warranty related to the product given as a replacement or resulting from the repair, are the same as those of the original product. Therefore, the total two-year duration of the legal warranty will still run from the delivery of the original product. Please refer, in any case, for the regulation of the legal warranty, to the rules of the Consumer Code set forth in Articles 128 et seq.

10) Treatment of personal data
Customer data are processed by the owner of the site in accordance with the provisions of the legislation on the protection of personal data, as specified in the information provided in the appropriate section ” Privacy Policy”.

11) Jurisdiction
Any disputes related to the interpretation or execution of this contract will be resolved exclusively by the competent court, without prejudice to the application of the rules of the Consumer Code in the case of consumer purchases.