The customer has the right to withdraw from the contract signed with the seller without penalty within fourteen (14) days from the day he received the products purchased on FantiniPelletteria.com by sending an email to info@fantinipelletteria.com specifying the order number in the subject line of the email.

Fantini Pelletteria guarantees 100% refund of the returned product if all the rules written on this page are followed.

Customized products are not covered by the right of withdrawal.

All products without labels or with removed, used or incomplete labels will not be refunded.

Goods must be returned in the original packaging and in the same condition in which they were received.

The customer has the obligation to return the goods received, without undue delay and within fourteen (14) days from the date of acceptance of the request to exercise the right of withdrawal.

The return of the product will result in the customer paying the return shipping costs assuming that the return is not made due to an initial error by the company.